![](https://www.tecnovoz.com/wp-content/uploads/2017/12/conversaciones-paralelas-495x400.jpg)
Is your contact center ready for parallel conversations?
How does the type of communication between user and companies…
![](https://www.tecnovoz.com/wp-content/uploads/2017/12/conversaciones-paralelas-495x400.jpg)
¿Está preparado tu contact center para las conversaciones paralelas?
¿Cómo cambia el tipo de comunicación entre usuario y empresas?…
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4 practical tips to design (and deal with) your IVR
After the strategic tips on customer experience, let's return…
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4 consejos prácticos para diseñar (y lidiar con) tu IVR
Luego de los tips estratégicos sobre experiencia de cliente,…
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4 ways to optimize the Customer’s Life Cycle
In these times of dramatic change, establishing a strategic focus…
![](https://www.tecnovoz.com/wp-content/uploads/2017/11/Ciclo-vida-cliente-495x400.jpg)
4 maneras de optimizar el Ciclo de Vida del Cliente
En estos tiempos de cambios dramáticos, establecer un enfoque…
![](https://www.tecnovoz.com/wp-content/uploads/2017/10/customer-effort-score-495x319.png)
Customer Effort Score, the new indicator of the Customer Experience
The new fashion indicator for the professionals of the Customer…
![](https://www.tecnovoz.com/wp-content/uploads/2017/10/customer-effort-score-495x319.png)
Customer Effort Score, el nuevo indicador de la Experiencia del Cliente
El nuevo indicador de moda para los profesionales de la Experiencia…
![](https://www.tecnovoz.com/wp-content/uploads/2017/10/ImagenBlogVideo-495x400.jpg)
Video in the contact center. When does it really add value?
It's a controversial subject because, to a certain extent, in…
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Video en el centro de contactos ¿cuándo realmente agrega valor?
Es un tema controversial porque, en cierta medida, en los centros…