Artificial Intelligence versus Natural Stupidity, who will win the race?
“Two things are infinite: human stupidity and the universe;…
Your life for a click? – Part 2
Yes, I want
In 1999, when the electronic market was in its…
Your life for a click? – Part 1
Companies proclaim the new click religion, with thousands of…
Is your contact center ready for parallel conversations?
How does the type of communication between user and companies…
4 practical tips to design (and deal with) your IVR
After the strategic tips on customer experience, let's return…
4 ways to optimize the Customer’s Life Cycle
In these times of dramatic change, establishing a strategic focus…
Customer Effort Score, the new indicator of the Customer Experience
The new fashion indicator for the professionals of the Customer…
Video in the contact center. When does it really add value?
It's a controversial subject because, to a certain extent, in…
Social media and customer commitment according to senior executives
The role of social networks in the customer experience is so…
3 tips for designing incentive programs in contact centers
Although it's difficult to verify, many believe Martin Hill-Wilson's…
