Entradas
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4 ways to optimize the Customer’s Life Cycle
In these times of dramatic change, establishing a strategic focus…
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Video in the contact center. When does it really add value?
It's a controversial subject because, to a certain extent, in…
![](https://www.tecnovoz.com/wp-content/uploads/2017/10/ImagenBlogVideo-495x400.jpg)
Video en el centro de contactos ¿cuándo realmente agrega valor?
Es un tema controversial porque, en cierta medida, en los centros…
![](https://www.tecnovoz.com/wp-content/uploads/2017/09/social-media-customer-ejecutivos-495x290.png)
Social media and customer commitment according to senior executives
The role of social networks in the customer experience is so…
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3 tips for designing incentive programs in contact centers
Although it's difficult to verify, many believe Martin Hill-Wilson's…
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Why the voice is still the preferred form of contact?
Although many companies believe that providing better customer…
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Pros and cons of smarter self-service
The consumer of today, and even more the one of the next generation,…
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Pros y contras de un autoservicio más inteligente
El consumidor de hoy, y más aún el de la próxima generación,…
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Why Internet of Things is the next frontier of customer experience
By Gerardo Andreucci
The fantasy of any customer…
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Algunos consejos para mejorar el rendimiento en un centro de contacto
La industria de los servicios al cliente está obsesionada con…