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TecnoVoz en el CRIC Presencial 2024 – ¡Una Experiencia Inolvidable!
TecnoVoz fue anfitrión del Salón VIP en el CRIC 2024, donde…
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Customer Effort Score, the new indicator of the Customer Experience
The new fashion indicator for the professionals of the Customer…
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Social media and customer commitment according to senior executives
The role of social networks in the customer experience is so…
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Latin America bets on the value of the customer’s life cycle
Are we aware of the depth of the changes in the contact center…
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Two proposals for call routing in a contact center
One of the eternal problems of a contact center is to achieve…
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Why the voice is still the preferred form of contact?
Although many companies believe that providing better customer…
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Why Internet of Things is the next frontier of customer experience
By Gerardo Andreucci
The fantasy of any customer…
![](https://www.tecnovoz.com/wp-content/uploads/2016/03/experiencia-cliente-movil-495x400.jpg)
Cómo el móvil transforma la experiencia del cliente
Con la aparición de la capa móvil el equilibrio de poder entre…
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4 estrategias para obtener beneficios con un centro de contactos multicanal
La idea de basar las comunicaciones en un solo canal ya no tiene…
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5 maneras de mantener al monstruo del miedo al cambio fuera del contact center
Cada Contact Centers Manager le teme a esas mañanas cuando entra…